Money-Back Policy
Please be advised that, within the bounds permitted by applicable law, all purchases are typically non-refundable and non-exchangeable unless otherwise specified herein or mandated by applicable regulations.
1. Money-Back Guarantee Guidelines
- You must reach out to us via email at support@lwa7.com within 30 days following your initial purchase and prior to the conclusion of your subscription period.
- You are required to have adhered to the plan continuously for a minimum of 14 consecutive days, and your refund request should include supporting evidence demonstrating your adherence. Specifically, please furnish us with a screen video or screenshots displaying your workout plan history, showcasing your personal progress.
- We will evaluate your application and communicate the outcome to you via email.
**Important Notice**
Kindly note that only fulfilment of all the above stipulations enables you to receive a full Voluntary Refund under the "Money-Back Guarantee." For clarity, this "Money-Back Guarantee" does not extend to the following scenarios:
- Personal reasons (e.g., dissatisfaction with the product, unmet expectations, etc.).
- Financial reasons (e.g., unexpected charges, trial conversion to subscription, automatic renewal of subscription, payment for services, etc.).
2. General Refund Regulations
In addition to any refund rights accorded by applicable laws, if you conducted a purchase directly through our website and were presented with a money-back option during checkout, you qualify for a refund provided all of the following conditions are fulfilled:
In general, if you do not satisfy the conditions outlined above, the fees you have remitted are non-refundable and non-exchangeable, unless otherwise stated herein or mandated by applicable law.
**Note for Residents of Specific Regions**
- **Residents of California:** If you reside in California and cancel your purchase before midnight of the third business day following the purchase date, we will refund the payment you made.
- **EU Residents:** As an EU user, you possess a 14-day period to withdraw from a contract without providing any reason or incurring any costs. This withdrawal period expires 14 days from your purchase of the Service or the commencement of your free trial, if applicable.
terms.refund_policy.3.1.1.3.0 support@lwa7.com terms.refund_policy.3.1.1.3.1
Should you have provided prior express consent to commence performance during the withdrawal period, acknowledging the forfeiture of your withdrawal right, you may only be eligible for a proportional refund regarding digital services unless the Service is defective.
Should you have provided prior express consent to commence performance during the withdrawal period, acknowledging the forfeiture of your withdrawal right, you may only be eligible for a proportional refund regarding digital services unless the Service is defective.
6. **How to Request a Refund**
- **App Store Purchases:** If you purchased through the App Store, please refer to Apple's support page for refund instructions.
- **Google Play Store or Website Purchases:** For subscriptions or free trials acquired via Google Play Store or directly through our website, kindly contact our support team at support@lwa7.com